Customer Satisfaction

Customer Satisfaction

In its 2005 Home Mortgage Study, J.D. Power and Associates found that consumers who said they used smaller lenders or brokers (like Compass Mortgage) to find their current mortgage were substantially more satisfied with the service they received than those who interfaced with the personnel at larger lenders.

"Smaller lenders and brokers appear to perform significantly better in meeting customer expectations," said Jeremy Bowler, director of the finance and insurance practice at J.D.Power and Associates. "Brokers are perhaps more dependent on customer referrals. As a result, they may be more in tune with the cause and effect of customer satisfaction and advocacy."

To learn more about how Compass Mortgage can satisfy your mortgage financing needs,call Charley Farley at (603) 471-9300 or e-mail charley.farley@weloannh.com.

Compass Mortgage Inc. - 172 Route 101 - Bedford, NH 03110-5416
Office Phone: (603) 471-9300 Fax: (603) 472-8811 Toll Free Phone: (877) 211-5300

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